SOME TIPS BEFORE MAKING A PURCHASESIZING
All our dresses are sized according to each designer’s specifications; therefore, their sizes may differ from the size you normally wear
Before placing your order, we recommend looking at the size chart of the dress you are interested in or take your measurements to our size recommendation app; using “What’s my size?” button on the product page to get a suggestion for the right dress size based on your body measurements.COLOR
The colors of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colors you see on our website.
External factors such as lighting/flash photography may also affect the true color of some dresses, hence why we strive to accurately identify the color of the garment within the product title or product page.
Still unsure of your size or displayed color? contact our customer service team for assistance before making a purchase.
Should you be unhappy with your purchase, you must request and apply for a return within 3 days of the delivery of your order, original dress must be shipped back within 5 business days from the time you are given RMA Number by our customer service.
We Do Not Offer Refunds; however, you may exchange the item or request an online Store Credit of the order value. Please be advised 5% restocking fee plus the cost of delivery if you received free shipping will be deducted from your store credit.
- All return requests must be authorized by our customer service team before shipping to our address.
- Any returns without an RMA are subject to a penalty of 50% percent of the purchase amount.
- The items must be in the original condition, not worn, not washed, not altered and with all the tags and labels not removed and still attached.
- Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance or deodorant that may leave a scent or mark.
- Dresses must be shipped back to us via DHL, FedEx or UPS only, post office returns will not be accepted. Shipping labels are not provided. Customer is responsible for return shipping charges.
- We do not refund the cost of delivery if you received free shipping. The shipping cost will be deducted from your store credit.
To return an item(s) simply click on the "Return My Order" Button below and follow the procedures. We will respond within 48 hours:
- All pending return requests will be actioned within 5 business days from date of lodgement. Additionally upon approval, all returns will be processed within 5-10 business days of physically receiving your item.
- Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has been transferred to our office and is processed.
FINAL SALES ITEMS
- All Purchases are “Final Sale” 3 days after the order was delivered.
- Store Credits are final sale.
- Special Orders are final sale as these items are cut specifically for you.
- Pre-Oder items.
- All international orders are final sale.
- All exchanges are final sale.
- Wedding dresses and Bridesmaid collections.
- Lingerie & underwear due to hygiene reasons.
- All discounted items, sales using a promo code, are final sale.
We cannot accept returns in the following items:
- All Final Sales.
- Returns attempted outside of the 5 days’ time frame from the date of issuing RMA will be denied and returned to customer.
- We reserve the right to refuse to accept returns if goods are not returned in a sale-able condition or are damaged.
- We do not accept returned items that have been soiled, damaged or smell of smoke or any other odour. Any items returned in this condition will be sent back to the original delivery address.
- A return can be only once.
An email will be sent to you with a store credit code. Store Credit cannot be transferred to another person or account. Your store credit can be used on any product in our website and is valid for six months from date of issue. To use your store credit, checkout as you normally would and enter your store credit number in the discount code field. You will not be permitted to use the store credit for a cart value under the issued store credit amount. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Items purchased with store credit as payment are final sale and non-returnable.
- Before your parcel leaves our warehouse, it is fully checked, and quality controlled by our packing team. If you receive an item which is damaged, please contact our Customer Care Service immediately.
- In the event of an unexpected fault, Morvarieds is happy to provide a replacement or repair at no extra cost to the customer (within reason & upon approval)
- For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults on the product.
- Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all the closures, joints, moving parts and embellishments are checked / tested prior to shipment.
ORDER CANCELLATION, REFUSED PACKAGES
- If you wish to cancel your order after placing your order online, you will be charged a 15% cancellation fee and issued a monetary refund.
- If your order has already been processed, it will be considered as an original purchase and processed like any other returns following our store policies.
- Any refused shipments will incur a 50% penalty and issued a store credit.